Big11 rewards every loyal player with a multi-tier loyalty program that offers higher cashback, access to exclusive tables, a personal account manager, and special rewards not available to regular members.
Each level unlocks new privileges. The higher your level, the more exclusive the rewards that await.
0 – 9,999 XP Points
10,000 – 49,999 XP Points
50,000 – 199,999 XP Points
200,000 – 499,999 XP Points
500,000+ XP Points
More than just a bonus — this is genuine recognition of your loyalty
VIP members earn significantly higher weekly cashback than regular members — starting at 3% at Bronze level up to 20% at Diamond level, credited automatically every Monday.
From Gold level and above, you get a dedicated personal account manager available 24/7 via live chat, WhatsApp, or phone — not a bot, but a real, dedicated staff member.
VIP withdrawal queues are processed first. Gold members enjoy withdrawals in <2 minutes, while Diamond members enjoy instant withdrawals with no daily limit.
From exclusive birthday bonuses and physical gifts for Platinum and Diamond members, to tournament invitations with total prize pools in the hundreds of millions of rupiah — big11 is always there to celebrate your special moments.
Access exclusive live casino tables unavailable to regular members — higher betting limits, fewer players per table, and a more private, prestigious atmosphere.
Every bet earns reward points. VIP Diamond members earn 5x more points than Bronze members. Points can be redeemed for balance bonuses, free spins, or exclusive merchandise gifts.
Platinum and Diamond VIP members receive exclusive invitations to high-prize tournaments not open to the public. Total prizes reach hundreds of millions of rupiah every month.
The big11 system monitors your point accumulation in real time. Once you reach the next level's threshold, the upgrade happens automatically and all privileges become active instantly — no application required.
The big11 VIP points system is designed to be transparent and easy to understand. Every gaming activity earns XP points that automatically accumulate toward your VIP level.
| Game Type | Points per Rp 10,000 Wagered | Bonus Multiplier |
|---|---|---|
| Live Casino | 10 XP Points | Bronze: 1x |
| Slots | 8 XP Points | Silver: 1.5x |
| Fish Shooting Games | 7 XP Points | Gold: 2x |
| Sports Betting | 10 XP Points | Platinum: 3x |
| Arcade | 6 XP Points | Diamond: 5x |
Calculation Example:
You are a Gold member (2x multiplier) and place a live baccarat bet of Rp 500,000:
Rp 500,000 ÷ Rp 10,000 = 50 units × 10 points × 2x = 1,000 XP Points in a single round.
Many online gaming platforms offer a "VIP program" that amounts to little more than a label with no real benefits. big11 built its VIP program on a fundamentally different philosophy: every tier must deliver tangible value players can feel immediately — not just a meaningless digital badge.
This is evident in how big11 designs its VIP cashback. Rather than offering a small percentage applicable only to select games, big11 VIP cashback applies across all game categories without exception — live casino, slots, fish shooting games, sports betting, and arcade. Most importantly, cashback is credited automatically every Monday morning with no manual claim required.
One of the big11 VIP features most appreciated by members is the personal account manager service starting from Gold level. On other platforms, a "personal account manager" is often just a chatbot responding with templates. At big11, you get a real staff member who knows your gaming history, understands your preferences, and proactively reaches out when there are promotions or tournaments relevant to your playing habits.
Your big11 VIP account manager is reachable through multiple channels at your preference — in-app live chat, WhatsApp, or email. They operate 24 hours for Platinum and Diamond members, and extended hours for Gold members. No queues, no long wait times — this is the service standard big11 is committed to delivering for its loyal players.
Transparency is a core value at big11. That's why the VIP points system is designed to be crystal clear — you can see in real time how many XP points you have, how many you need to reach the next level, and how many you've earned today. No hidden formulas, no unannounced resets.
Accumulated XP points never expire as long as your account is active. Please note that your VIP level may be downgraded if there is no gaming activity for 90 consecutive days. Full terms are available at Terms & Conditions big11 platform that you can read anytime.
Big11 Platinum and Diamond members are eligible for physical gifts delivered directly to their home address. Gifts may include exclusive big11-branded merchandise, electronic gadgets, shopping vouchers, or a travel package for two to a destination of their choice. Gift types are tailored to each member's profile and preferences — the big11 VIP team will reach out to confirm your selection before shipping.
The big11 VIP Program is big11's investment in its loyal players. The longer you stay with big11, the greater the value you get in return. This is not just an ordinary loyalty program — it is big11's long-term commitment to continuously deliver the best for its player community in Indonesia.
Need 17,500 XP more to reach Gold level and get a personal account manager.
Check My VIP ProgressThe big11 VIP team is ready to answer all your questions about the program, level-up requirements, and how to claim your rewards.
View Full FAQ
"The 8% weekly cashback really does come in automatically. No manual claiming needed — it goes straight to your balance. Been Gold for 3 months and it makes a solid difference as weekly play funds."
"My VIP account manager is incredibly responsive. Whether I have questions about promos or a transaction issue, I get a reply within minutes. A completely different experience from other platforms."
"Reaching Gold is pretty quick if you play baccarat regularly. The XP points are transparent and trackable in real time. Best part: withdrawals become much faster after you level up."
"Diamond membership at big11 is a whole different level. Unlimited daily withdrawals, 20% cashback, exclusive VIP tables — plus birthday surprises delivered to your door. Highly recommended."
Exclusive big11 VIP tables — available to Gold members and above with premium bet limits and a private atmosphere
Everything you need to know before starting your VIP journey
Register now, play your favorite games, collect XP points, and enjoy VIP privileges that grow alongside your loyalty.