Your privacy is not merely a legal obligation for big11 — it is part of the trust you place in us. This page transparently explains how we collect, use, store, and protect every piece of information you entrust to our platform.
This Privacy Policy applies to all users who access and use big11 services through the big11.vin website or the official big11 mobile app. By using our services, you confirm that you have read and understood the terms set out in this document.
Big11 ("we", "Platform", or "the Company") deeply values the trust you place in us when you register and use our services. This Privacy Policy is designed to explain clearly and transparently how we handle your personal information — including what data we collect, why we collect it, how it is used, and the rights you hold over that data.
We understand that personal data is sensitive and valuable. That is why big11 never sells, rents, or trades member data to any party for third-party commercial purposes. The data you provide is used solely to operate our services, enhance your gaming experience, and fulfill applicable legal obligations.
Big11 collects various types of personal data in accordance with the platform's operational needs and the identity verification requirements mandated by regulation. The following are the categories of data we collect along with the context in which they are collected:
| Data Category | Type of Information | Collection Context |
|---|---|---|
| Identity | Full name, date of birth, national ID number | Account registration & KYC verification |
| Contact | Mobile number, email address | Registration, notifications, support |
| Financial | Account holder name, bank account number, digital wallet name | Deposit & withdrawal process |
| Platform Activity | Betting history, transactions, game preferences | Service operations & personalization |
| Technical | IP address, device type, browser, operating system | Account security & platform optimization |
| Communications | Live chat history, support tickets | Customer service & quality improvement |
We only collect what is strictly necessary. We do not request health data, political affiliations, or other sensitive information from members unless legally required to do so.
The data we collect is used for specific and limited purposes as follows:
Big11 processes your personal data on lawful legal bases. Depending on the type of data and the context of its use, we rely on one or more of the following legal bases:
Big11 does not sell member personal data to any third party in any form. However, under certain limited circumstances, we may need to share data with the following parties:
All third-party partners who receive member data are bound by strict data confidentiality agreements with big11. They are only permitted to use the data for agreed purposes and are strictly prohibited from using it for any other purpose.
Big11 uses cookies and similar technologies to enhance the user experience and ensure platform security. Cookies are small text files stored on your device when you access our website.
Types of cookies we use:
You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some big11 platform features.
All big11 member data is stored on servers located in high-security data center facilities with strict physical and digital access controls. We implement the following technical and organizational measures to protect your data:
Big11 retains member personal data for as long as the account remains active and for a specified period after account closure as required by applicable regulations (generally 5 years for financial data). Data that is no longer needed is securely deleted using industry-standard data deletion procedures.
While we apply all of the security measures above, no security system is 100% perfect. In the event of a data breach that significantly affects you, we are committed to notifying you within 72 hours in accordance with applicable incident notification standards.
As a big11 member, you have the following rights over your personal data, which you may exercise at any time by contacting our team:
Big11 services are strictly intended for individuals aged 18 and above. We do not knowingly collect, store, or process personal data from individuals under the age of 18.
Big11 enforces strict age verification during the registration and KYC process to prevent access by underage users. If we discover or receive a report that data from an individual under 18 has entered our system, we will immediately delete that data and deactivate the associated account.
If you are a parent or guardian who has discovered that a minor has registered on big11, please contact our support team immediately via live chat so we can take the necessary action.
Big11 reserves the right to update this Privacy Policy from time to time to reflect changes in our data management practices, regulatory changes, or technological developments. Members will be notified of any material changes via in-platform notifications or email to the registered address, at least 7 days before the changes take effect.
The "Last Updated" date at the top of this page always reflects the currently active version of the policy. We strongly encourage you to review this page periodically to stay informed of our latest practices regarding personal data management.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact the big11 privacy team via:
We are committed to responding to all privacy inquiries or requests within a maximum of 3 business days. For requests that require identity verification first (such as data access or deletion requests), the process may take slightly longer but will not exceed 14 business days.
You have full control over your data. Here are the rights you can exercise at any time.
To exercise these rights, contact the big11 privacy team via live chat or email. We will verify your identity before processing your request to protect your data security, and will respond within a maximum of 14 business days.
You have the right to request a copy of the personal data we hold about you, including information on how it is used and with whom it has been shared.
If your personal data on big11 is inaccurate or no longer relevant, you have the right to request that we correct or update that information without undue delay.
You have the right to request deletion of your personal data under certain conditions — for example, if your account is closed and there is no longer any legal obligation requiring us to retain it.
You may object to the processing of your data for specific purposes, including direct marketing. Once an objection is received, we will stop processing for that purpose immediately.
You have the right to receive your personal data in a structured, machine-readable format and to transfer it to another platform or service if needed.
Six data protection pillars we apply every day
All data you submit to big11 — from login credentials to transaction details — is encrypted using 256-bit SSL before leaving your device. Sensitive data is also AES-256 encrypted at rest on our servers.
Member personal data is accessible only to staff who genuinely need it to perform their duties. All access is logged and periodically audited to ensure there is no internal misuse.
Big11 regularly engages independent security testers (penetration testing) to attempt to breach our systems. Any vulnerabilities discovered are remediated before they can be exploited by malicious parties.
We only collect data that is strictly necessary to operate our services. This data minimization principle ensures that your data profile on big11 is no larger than what is required for operational and legal purposes.
Big11 has never and will never sell, rent, or trade member personal data to data brokers, third-party advertisers, or any commercial entity. Your data is not our product.
In the event of a data security breach that may affect you, we are committed to notifying you within 72 hours — well ahead of industry standards. Transparency in emergency situations is our priority.
Your privacy and data security are the foundation of trust that big11 is built on. Register now and enjoy a gaming experience that is not only exciting, but protected from start to finish.